Shipping & Delivery
Returns & Refunds
Payments & Safety
Warranty & Repair
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Once you place your order, we produce your lotre garment just for you. Depending on the current order situation, it takes between one and two weeks until we dispatch your knitwear to you.
Yes, we offer free shipping to your home within the European Union (mainland) and Switzerland. You can find our detailed Shipping policy here.
So far, we only ship internationally within the European Union and to Switzerland. If you live outside the European Union or Switzerland and would like to buy a lotre garment, please send us a message via our contact form. We will do our best to find a solution.
Once you have received your order, you have 14 days to notify us that you wish to return your lotre garment to us.
Please send your withdrawal in writing by email to hello@lotre-studio.de, stating your name and invoice number. You can find more information about withdrawal and a sample withdrawal form here.
As soon as we have received and checked your shipment, we will refund you the full purchase amount.
A refund request can be submitted within 14 days after the purchase is made.
The costs for the return shipment after withdrawal are covered by you. We explain why we have decided not to offer free return shipping here.
All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us immediately after noticing any defects.
It does not cover damage caused by improper handling or care.
Didn't find what you were looking for?
We are here to help! Just write us a message via our contact form.
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