Once you place your order, we produce your lotre garment just for you. Depending on the current order situation, it takes between one and two weeks until we dispatch your knitwear to you.

Once you have received your order, you have 14 days to notify us that you wish to return your lotre garment to us.

Please send your withdrawal in writing by email to hello@lotre-studio.de, stating your name and invoice number. You can find more information about withdrawal and a sample withdrawal form here.

As soon as we have received and checked your shipment, we will refund you the full purchase amount.

We accept payments from major credit card companies (Visa, Mastercard), Paypal, Klarna, Apple Pay and Google Pay.

All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us immediately after noticing any defects.

It does not cover damage caused by improper handling or care.