Once you place your order, we produce your lotre garment just for you. Depending on the current order situation, it takes between one and two weeks until we dispatch your knitwear to you.

Once you have received your order, you have 14 days to notify us that you wish to return your lotre garment to us. 

Please send your withdrawal in writing by email to hello@lotre-studio.de, stating your name and invoice number. You can find more information about withdrawal and a sample withdrawal form here.

As soon as we have received and checked your shipment, we will refund you the full purchase amount.

Our products are sustainable in many ways: they are fair, zero-waste, produced on demand, 100% natural and biodegradable and produced locally. Learn more about our green identy here.

You can find a lot of useful information on our page Find Your Size. If you are still unsure about which size is best for you, just get in touch! We will personally help you choosing your right size.